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Patient Account Specialist I - Medical in Roy, UT at Rotech Healthcare Inc.

Date Posted: 1/11/2019

Job Snapshot

Job Description


Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success


We are seeking a dedicated Patient Account Specialist to join the Rotech team. In this position you will be responsible for auditing incoming patient records entered into eIntake for accuracy and completeness for revenue recognition and collection. Manages patient accounts for documentation needs throughout life of account. Serves the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third party reimbursement.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

  • Adheres to and implements all company policies and procedures, complies with applicable laws and regulations.
  • Audits file and proof of delivery documents to confirm products and services were provided as ordered and all data entered in eIntake is accurate. Resolves errors by communicating and resolving with patients, referral sources and employees.
  • Builds relationships with locations, patients and referral sources
  • Communicates any form errors to the store or makes necessary corrections in IMBS and eIntake, based on the information written on the form
  • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
  • Establish relationships with location and field management
  • Following successful QA, confirms charges in eIntake for billing to 3rd party entities and/or patient
  • Participates in special project activities and support teams as requested.
  • Practices safe work habits, ensuring a safe work environment.
  • Proactively obtains re-certifications, re-authorizations, renewal orders as required
  • Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing. Builds relationships with locations, patients and referral sources.
  • Provides product/service information by answering questions, offering assistance
  • Provides timely resolution for accounts that are not in a payable status; e.g. held item, no charge, hold, audit review, etc.
  • Receives medical record documentation and provides thorough review and Quality Assurance for physician's order, testing, progress notes, medical necessity and other documentation requirements for payors and regulatory bodies.
  • Reviews future services and tasks needed for account by reviewing the NATs (Needs Attention Tasks) in eIntake
  • Verifies the accuracy of the information in IMBS and eIntake compared to information on the required forms
  • Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout patient contact and data input
  • Works extensively with eIntake proprietary system; maintains accuracy and quality control throughout patient contact and data input
  • Works well with coworkers
  • Performs other duties as required or assigned

Supervisory Responsibilities

  • None

Education and Experience

  • High school diploma or GED equivalent
  • Knowledge of durable medical equipment or home medical equipment
  • Experience in medical field and administrative record management
  • Strong customer service background
  • Medical terminology preferred
  • Knowledge of medical billing practices preferred
  • Knowledge of billing reimbursement preferred
  • Knowledge of insurance policies and requirements preferred
  • Valid driver's license with a clean record in the state in which you reside
  • Employment is contingent upon a drug screening test and background investigation


  • Ability to interpret a variety of instructions in a variety of communication mediums
  • Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
  • Ability to multi-task along with attention to detail
  • Ability to write legibly in English
  • Builds relationships with patients, caregivers, and referral sources
  • Deductive problem solving skills
  • Effective oral and written communication with location staff, supervisors, patients, and referral sources
  • Helpful, knowledgeable, and polite
  • Maintains a positive, constructive, and polite, attitude
  • Strong self-motivation and time-management skills

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork
  • At times will need to lift a minimum of 10 lbs.

Machines, Equipment and Technical Abilities

  • Understanding use of all applicable home medical equipment and supplies
  • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
  • Internet, including knowledge of email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.

Work Environment

  • Office

Departmental Interaction

  • Contact with individual customers, caregivers, vendors, and referral sources
  • Interacts daily with CSC Manager, CSC Supervisor, and field management when required

Rotech Offers

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • Full Time, Part Time, and Paid per Service positions
  • PTO and Holidays
  • 401K
  • Bonus
  • Employee Discounts
  • Mileage Reimbursement
  • Cell Phone Reimbursement
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, apply today & create your job profile!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.