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Patient Account Department Analyst in Lakeland, FL at Rotech Healthcare Inc.

Date Posted: 12/6/2018

Job Snapshot

Job Description


Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success


We are seeking a dedicated Patient Account Department Analyst for our Billing and Collections Center. Reporting to the Collections Center Director and VP of Billing and Collections. Position works with management and other department leaders in helping them to analyze and understand their financial and operational data to assist in the development of action and improvement plans.  Analyzing various types of data to facilitate timely business decisions.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

  • Position will support multiple aspects of departmental operations:
    • Collections Performance - Analyzes and track key daily/weekly/monthly metrics for all aspects of patient account activity within the collections cycle
    • Special Projects and Annual Budgeting
    • Daily Collections Workflow - Analyze and/or manipulate system data to improve functional efficiencies and facilitate daily operational workflows within key department functions
    • Call Center Metrics - Serves the customers of the Patient Account Center by analyzing outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned
  • Equipment Recovery - Provide analysis to measure the results and effectiveness of patient recovery processes
  • Monitoring and analysis of 3rd party service providers' activities and effectiveness
  • Provide financial and analytical support to multiple levels of management
  • Prepare and present key financial and operational metrics on a weekly and monthly basis
  • Leverage system and reporting tools to automate reports and processes
  • Develop financial models to be used evaluation of business cases and scenarios
  • Prepare ad hoc reports, analyses and lead special projects
  • Locates and monitors overdue accounts using the billing system and eIntake
  • Facilitate reductions in bad debt write off and adjustments
  • Monitor, trending and reporting on accounts at risk
  • Use of third party services such as  Propensity to Pay scoring service to identify accounts which are at risk and incorporate data into departmental workflows
  • Analyzes delinquent accounts to facilitate collections workflow including transfer and tracking of accounts sent to outside collections
  • Complies with applicable laws and regulations; including but not limited to HIPAA
  • Performs diligence in securing all company information, including but not limited to company and patient information
  • Communicates with persons outside the organization via phone, or in writing
  • Ensures all work product comply with applicable laws, regulations and standards
  • Recommends process improvements to Collections Center Manager and Director to enhance overall departmental efficiencies
  • Obtains a general overview of other departmental operations in order to communicate effectively between various functions
  • Performs other duties as necessary or may be assigned

Supervisory Responsibilities

  • None

Education and Experience

  • Bachelor Degree or equivalent in Accounting, Finance, or a concentration of studies in mathematics or statistics
  • One plus years of financial or analytical experience in a team oriented environment
  • Collections or customer service experience in Healthcare Industry is preferred
  • Knowledge of FDCPA regulations
  • FDCPA Certification preferred
  • Valid driver's license with a clean record in the state in which you reside
  • Employment is contingent upon a drug screening test and background investigation


  • Active listening skills
  • Strong verbal and written communication skills
  • Effective communication with location employees and outside service providers
  • Ability to communicate effectively with all levels of management
  • Background in analysis and reporting of financial data
  • Medical terminology preferred
  • Knowledge of medical billing practices preferred
  • Knowledge of billing reimbursement preferred
  • Knowledge of insurance policies and requirements preferred

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork
  • Use computer and telephone consistently
  • Able to sit at a computer for long periods of time
  • Infrequent overnight travel may be required

Machines, Equipment and Technical Abilities

  • Understanding use of all applicable home medical equipment and supplies
  • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
  • Internet, including knowledge of email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, PowerPoint, Publisher, Access, etc.
  • ACL, Lawson, Cognos and Crystal reporting preferred

Work Environment

  • Office

Departmental Interaction

  • This role will interact with multiple levels of management
  • Works closely with the Collection Center Manager and Director
  • Serves as a primary line of communication between Collections Center Director and VP of Billing and Collections on trends and reporting
  • Significant Cross Functional interactions and regular contact with BCC's, Locations and the Legal Department

Rotech Offers

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • Full Time, Part Time, and Paid per Service positions
  • PTO and Paid Holidays
  • 401K
  • Bonus
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, apply today & create your job profile!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.