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Medical Liaison in Austin, TX at Rotech Healthcare Inc.

Date Posted: 6/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin, TX
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    6/12/2018

Job Description

Overview

Join  the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech is seeking a Liaison to join the Rotech Healthcare Inc. team. In this position you will be responsible for working in conjunction with hospital case management / continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory / DME services and/or home infusion therapy services. 

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference?  It's made up of all the benefits, services and offerings available to Rotech Employees.  It is the employee-based strategies that make our company an employer of choice in the healthcare industry.  As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path. 

Responsibilities

Essential Duties and Responsibilities:

  • Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
  • Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
  • Complete and submit, accurately and timely, all required paperwork including but not limited to Referral Intake Forms, Insurance Verification Documents, Delivery Tickets, Activity Logs, Special Information Reports, etc.
  • Remain knowledgeable on all provided products and services and other pertinent information related to our business
  • Participates in department and company meetings and events as determined by supervisor
  • Creates and maintains constructive working relationships with management and staff Maintains a high level of satisfaction with patients, referral sources, and location employees

Other Duties and Responsibilities:

  • Participates in department and company meetings and events as determined by supervisor
  • Remains current in Rotech processes and changes through review of pertinent publications, newsletters, workshops and self-study
  • Creates and maintains constructive working relationships with management and staff
  • Adheres to the guidelines established in the "Rotech Way"
  • Maintains a high level of satisfaction with patients, referral sources, and location employees
  • Goes \u2018the extra mile' in order to exceed customer needs
  • Adheres to and complies with all company policies and procedures, including but not limited to Clinical Programs
  • Complies with applicable laws and regulations
  • Always acts in an ethical and legal manner when making visits to referral sources
  • Performs all other duties as may be required or assigned
Qualifications
  • Associate's Degree from an accredited college, plus one to three years' customer service/billing experience in DME/healthcare environment; or an equivalent combination of education and directly-related experience is required
  • Bachelor's Degree from an accredited college, plus three to five years' customer service/billing experience in DME/healthcare environment; or an equivalent combination of education and directly-related experience is preferred Customer service/billing experience in a DME/healthcare environment is required
  • Customer service/billing experience in a DME/healthcare environment is required

Physical Demands:

  • Regularly travel via personal vehicle and occasionally via airplane
  • Utilize computer for extensive hours
  • Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.
  • Regularly review documents with small print
  • Walk, sit, talk, and listen for extended periods of time
  • Contact with patients and equipment with potential exposure to contagious pathogens

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, Contact us today!

This process will take approximately 5-7 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.  Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities  Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.