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Customer Support Center Team Leader - Medical in Lakeland, FL at Rotech Healthcare Inc.

Date Posted: 4/27/2018

Job Snapshot

Job Description


Join the Leader in the Home Healthcare Industry! 

Let us be Your Road to Success Rotech is seeking a Department Team Lead for the Customer Support Center. In this role you will be responsible assisting the team supervisor in managing and directing the activities of the team employees including ensuring resources are utilized efficiently, in accordance with department objectives and in ways that consistently promote patient quality and satisfaction Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference." What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path. 

  • Develops and motivates assigned employees and ensures they have the necessary tools and information to effectively perform their job.
  • Ensures associates are practicing safe work habits, ensuring a safe work environment. 
  • Monitors employee performance and communicates to the team supervisor. 
  • Conducts coaching sessions to identify opportunities and recognize positive behaviors.
  • Monitors workload of associates, collaborate with the team supervisor to ensure employees meet company expectations and follow all Rotech guidelines.
  • Identifies team and individual training needs and assists team supervisor in developing plans for immediate and long-term performance improvements.
  • Proactively solves problems and provides timely feedback to the team supervisor for resolution to ensure minimal impact on patient and employee satisfaction.
  • Identifies the most appropriate course of action for problem resolution and effectively communicates plans to the team supervisor.
  • Provides guidance and support to team associates. 
  • Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues. 
  • Ensures the organization's core values are continually reinforced. Participates in special project activities by providing additional information and training.

Supervisory Responsibilities:

  • Contributes to the attainment of a safe and healthy work environment by promoting awareness.
  • Assists with conformance to operational policies and procedures.
  • Consistently meets productivity measures.
  • Ensures team members are on task with assignments.
  • Supports team members and respond to questions in a timely and professional manner.
  • Monitors team progress through service observations and feedback.
  • Provides guidance and motivation to enable employees to become more proficient and to broaden their knowledge and capabilities.

Physical Demands:

  • Sit and talk or listen.
  • The employee is occasionally required to walk.
  • Specific vision abilities required by this job include close vision.

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, Contact us today!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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