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Customer Support Specialist I - Medical in Murray, KY at Rotech Healthcare Inc.

Date Posted: 6/12/2018

Job Snapshot

Job Description


Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success

Rotech Healthcare Inc. is seeking a Customer Support Specialist to join our team! In this position you will provide support to the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third party reimbursement.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

  • Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
  • Provides product/service information by answering questions, offering assistance 
  • Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission
  • Works extensively with eIntake proprietary system
  • Maintains accuracy and quality control throughout patient contact and data input
  • Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
  • Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
  • Builds relationships with locations, patients and referral sources 
  • Conducts insurance verification and eligibility for services/products
  • Obtains authorization and qualification documentation
  • Collects co-pays and deductible amounts
  • Processes work orders to field locations and coordinates timely fulfillment of products and services ordered 
  • Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
  • Develops, maintains and constantly improves working knowledge of products, services, rules, regulations and payor requirements 
  • Brings ideas for process or efficiency improvements to supervisor
  • Maintains accuracy and quality control throughout patient contact and inputs accurately
  • Communicates with patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner
  • Effectively communicates with location employees
  • High school diploma or GED equivalent
  • Knowledge of billing reimbursement
  • One to three years of related prior work experience in a team-oriented environment is preferred
  • Medical terminology preferred
  • Knowledge of medical billing practices preferred
  • Knowledge of insurance policies and requirements preferred
  • Experience in medical field and administrative record management preferred
  • Strong customer service background preferred

Physical Demands:

  • Sit, talk or listen
  • The employee is occasionally required to walk
  • Specific vision abilities required by this job include close vision
  • Lifting minimum of 10 lb

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, Contact us today!

This process will take approximately 2-4 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities  Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. 


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