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Customer Support Center Supervisor - Medical in Murray, KY at Rotech Healthcare Inc.

Date Posted: 4/27/2018

Job Snapshot

Job Description


Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success

Rotech is seeking a dedicated Supervisor for our Customer Support Center. In this position you will be responsible for supervising assigned Customer Support Center (CSC) personnel to meet the goals of the department and the mission/vision statement of company while providing direction and motivation to ensure employees have the necessary tools and information to effectively perform their job. Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

 What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

  • Complies with all applicable company policies, procedures, and patient protocols
  • Complies with all current government/state regulations and professional standards involving patient care and information
  • Develops and maintains working knowledge of current DME products and services offered by the company and all applicable insurance guidelines as it relates to eligibility for coverage and reimbursement
  • Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
  • Works cooperatively with physicians, patients, office staff, and other personnel
  • Proactively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
  • Monitors and documents employee performance results for ongoing coaching and performance appraisals to ensure they consistently meets or exceeds productivity measures while adhering to Rotech policies and procedures
  •  Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
  • Actively supports and conducts quality assurance monitoring for all team members on a frequent and ongoing basis to ensure patient satisfaction and conformance with process requirements and quality standards, while leading initiatives to eliminate non-conformance to operational policies and procedures
  • Ensures subordinates adhere to defined schedules
  • High school diploma or GED equivalent
  • One to three years of supervisory experience and prior work experience in a team-oriented environment is preferred.
  • Experience in the medical field required, direct DME or payor experience preferred
  • Customer service experience preferred

Physical Demands

  • While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision.

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program 

Make the right move, Contact us today!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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