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Assistant Trainer - Sleep Central in Murray, KY at Rotech Healthcare Inc.

Date Posted: 10/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Murray, KY
  • Job Type:
  • Experience:
    Up to 3 year(s)
  • Date Posted:
    10/5/2018

Job Description

Overview

Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success

 

We are seeking a dedicated Assistant Trainer for Sleep Central. In this role you will be responsible for overseeing new hire CSS personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire.  Provides constructive feedback and assists trainer in developing plans for immediate and long-term performance improvements.  Completes any and all tasks given by the Department Supervisor and/or Manager.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

Responsibilities
  • Actively supports quality assurance monitoring by reviewing live and recorded calls
  • Document reviewed calls utilizing Call Scoring sheet to eliminate non-conformance to operational policies and procedures
  • Conducts quality assurance monitoring for all team members on a frequent and ongoing basis to ensure patient satisfaction and conformance with process requirements and quality standards
  • Assists trainer during larger training sessions
  • Develops team members and responds to questions in a timely and professional manner
  • Provides direction and motivation to ensure they have the necessary tools and information to effectively perform their job
  • Ensures associates adhere to defined schedules
  • Ensures team members are on task
  • Ensures associates are practicing safe work habits, ensuring a safe work environment
  • Monitors and evaluates inbound calls and performance
  • Proactively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
  • Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted
  • Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
  • Performs other duties as required

Supervisory Responsibilities

  • Oversees new hire inbound CSS for 30 days after the new hire has successfully completed the 3-4 week training course
Qualifications

Education and Experience

  • High school diploma or GED equivalent
  • One to three years of supervisory experience and prior work experience in a team-oriented environment is preferred
  • Experience in the healthcare industry preferred
  • Valid driver's license with a clean record in the state in which you reside (where applicable)
  • Employment is contingent upon a drug screening test and background investigation

Skills

  • Speaks clearly and persuasively in positive or negative situations; listens and gains clarification; responds well to questions
  • Writes clearly and informatively
  • Presents numerical data effectively
  • Able to read and interpret written information
  • Ability to organize, plan, and delegate properly in accordance with size and services of the location
  • Ability to write legibly in English
  • Helpful, knowledgeable, and polite
  • Maintains a positive, constructive, and polite, attitude
  • Ability to interpret a variety of instructions in a variety of communication mediums
  • Deductive problem solving skills along with leadership abilities
  • Ability to multi-task along with attention to detail
  • Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
  • Strong self-motivation and time-management skills

Physical Demands

  • Requires sitting 80%, walking, standing 20%, talking or listening
  • Requires close vision to small print on computer and or paperwork
  • Lifting minimum of 10lbs

Machines, Equipment and Technical Abilities

  • Understanding use of all applicable home medical equipment and supplies
  • Using common office equipment (e.g., phone, copier, fax, computer, etc.)
  • Internet, including knowledge of email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Outlook, PowerPoint, Publisher, Access, etc.

Work Environment

  • Office

Departmental Interaction

  • This role will interact with all Rotech field positions including senior management
  • Works closely with the Supervisor who is responsible for their day-to-day activities
  • Close communication with all other location personnel should be maintained to ensure consistent communication on patient and employee matters

Rotech Offers

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • Full Time, Part Time, and Paid per Service positions
  • PTO and Paid Holidays
  • 401K
  • Bonus
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program

Make the right move, apply today & create your job profile!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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