Customer Service Area Specialist Medical Equipment in Spring, TX at Rotech Healthcare Inc.

Date Posted: 4/13/2021

Job Snapshot

Job Description


YES, Rotech is STILL HIRING to help serve our patients during this time of the COVID-19. Our business has picked up!!  SUBMIT your RESUME today for a manager to review.

As your Home Respiratory and DME equipment and services provider, our number one priority is the safety of our patients and our employees. PPE is provided to all of our employees that will have contact with patients.

We have implemented the following measures:

  • We are maintaining social distancing of at least 6 feet in both the workplace and during home delivery/pickup, whenever possible.
  • We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
  • We have enhanced cleaning procedures for all of our equipment.
  • We are communicating frequently with our employees regarding the latest guidance from the CDC.



    • Responsible for training and development of all CSR's within the geographical Area assigned.
    • Provides expert level guidance and training of intake system procedures.
    • Improves productivity and retention in the Area by implementing the Centralized Hub and Satellite and CSR Specialization strategies.
    • Reviews operational and administrative CSR tasks, and ensures they are completed timely by Area CSRs.
    • Conducts frequent needs assessments of the Area CSRs and provides extra support and training as needed.
    • Supports their home location by providing CSR responsibilities as needed during down time of training responsibilities.
    • Provides back up support for CSRs due to high demand and vacation scheduling, etc.
    • Creates teambuilding atmosphere in the Area by scheduling frequent calls and visits and activities to unify the Area team.
    • Coordinates training, meetings, and activities to include PSTs, RTs, and Sales Reps along with CSRs.
    • Develops and maintains expert level working knowledge of current products and services offered by the company and all applicable governmental regulations.
    • Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
    • Responds timely with solutions to requests for assistance, support, and training.
    • Provides effective customer service excellence in all communications with patients and referral sources both verbally and in writing, and trains staff on providing customer service excellence.
    • Teaches CSRs to build effective relationships with patients and referral sources.
    • Teaches CSRs to adhere to the guidelines established on the \u2018Rotech Way'
    • Complies with applicable laws and regulations; including but not limited to HIPAA.
    • Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs.
    • Performs due diligence in securing all company information, including but not limited to company and patient information.
    • College degree or equivalent experience.
    • Experience in medical field and administrative record management.
    • Minimum of three (3) years internal CSR experience at Rotech required.
    • Must fully understand all aspects of the e-intake system, CSR job duties, and be able to train and develop a CSR team within their geographical Area.
    • Has attended Rotech University CSR training and Train the Trainer courses.

    Communication Skills

    • Ability to work and train a CSR team within the Area.
    • Effective communication with Area CSRs to ensure they have an understanding of the current products and services offered by the company, and their role in the organization.
    • Excellent teaching and coaching ability to provide the team with hands on guidance and role specific expertise.
    • Ability to update management regularly on important developments and training needs.
    • Effective written and oral communication skills

    Physical Demands

    • Travel extensively within geographical Area via personal vehicle and/or airplane
    • Facilitate and present training classes
    • Utilize computer for extensive hours
    • Regularly review documents with small print


    • 401k
    • Medical, Dental and Vision
    • Life Insurance and Disability
    • Generous Paid Time Off and Paid Holidays
    • Bonus and Incentive Opportunities (Non-Exempt and Exempt)
    • Mileage reimbursement (when applicable for the position)
    • Telephone reimbursement (when applicable for the position)

    Make the Right Move, Create your Profile and Submit your Resume TODAY!!   The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.   To view the status of a position that you submitted your profile / resume to, Sign into your account.  We appreciate your interest in Rotech Healthcare Inc.


    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE


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